Refund policy

A simple return policy: 30-day free trial period

Discover the return procedure 

Quark offers you free returns on all your orders!

You have a 30-day money back guarantee, satisfied or refunded. The return of the product is thus free and the shipping costs are at our charge. You can therefore discover the product at home and change your mind during 30 days. This guarantee is not renewable or cumulative with other Quark guarantees.

The warranty applies only to products that have been used under normal use of the items. Prior to shipment of the products to be returned, photographs of the items may be required to confirm that the items are in good condition.

The products must be returned to the postal address indicated by customer service : 

QUARK - Métropole 19
134 rue d'Aubervilliers
75019 Paris

Upon receipt of the package, our after-sales service may refuse to accept the package if the packaging does not comply with the carrier's conditions

In case of refusal to send the photographs by the customer or product found in poor condition upon removal or receipt (without this being related to a transport event), the guarantee may not be applied and the refund will be refused.